Privacy policy

Last updated: 9 November 2026

This policy explains what personal data Visomy collects, why, and what rights you have. We keep it short and only collect what we need to run the service.

Who we are

Visomy is operated by YELLOW OAK (INNOVATION, TECHNOLOGY, ENGINEERING) LIMITED, a company registered in England and Wales with company number 12406493. Registered office: 565 Green Lanes, London, N8 0RL, United Kingdom. We are the controller of your personal data. Contact: hello@visomy.com.

What we collect

  • When you visit our website: our hosting provider processes technical data such as your IP address, browser type and the pages you request, to deliver the site and protect it from abuse. We use your approximate country, worked out from your IP address, only to show prices in your local currency. We do not use analytics or advertising trackers.
  • When you email us: your name, email address and the content of your message.
  • When you subscribe: your name, email address, billing address, company name and VAT or tax number if you give them, and details of your subscription and payments. Stripe processes your card details. We never see or store your full card number.
  • When you use the service: the brands, competitors, websites, prompts, countries and languages you ask us to track, the names and email addresses of the team members you invite, and the results we produce for you.

Why we use it and our legal basis

  • To provide the service you subscribed to, take payments and send you service emails. Legal basis: performance of our contract with you.
  • To keep accounting and tax records. Legal basis: legal obligation.
  • To answer your questions, keep the website and service secure, and improve the service. Legal basis: our legitimate interests, which we balance against your rights.
  • To send you product news, only if you agree. You can unsubscribe at any time. Legal basis: consent.

Cookies and local storage

Our website does not set cookies. It saves your chosen language and currency in your browser's local storage, so that the site remembers them. This data stays on your device and we cannot read it. When you open a Stripe checkout or the subscription portal, Stripe may use its own cookies to process the payment safely and prevent fraud, under the Stripe privacy policy.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run Visomy, under contracts that protect it:

  • Cloudflare: website hosting, security and email forwarding.
  • Stripe: payments, invoices and the subscription portal.
  • Our email provider: to receive and answer your emails.
  • AI providers such as OpenAI, Google and Perplexity: we send them the prompts we track for you, which are questions about your market. We do not send them your personal data.
  • Our accountants and professional advisers, and authorities when the law requires it.

International transfers

Some of our providers process data outside the UK and the European Economic Area, for example in the United States. When this happens, we rely on adequacy regulations or on safeguards approved by the UK and the EU, such as standard contractual clauses and the UK international data transfer addendum.

How long we keep it

  • Account and service data: for as long as your subscription is active, then we delete it within 90 days unless you ask us to delete it sooner.
  • Billing and tax records: six years after the end of the financial year they relate to, as UK law requires.
  • Emails: up to two years after our last contact with you.
  • Hosting logs: kept by Cloudflare for a short period under its own policy.

Your rights

Under UK and EU data protection law you have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy in a portable format. If we rely on your consent, you can withdraw it at any time. To use any of these rights, email hello@visomy.com. We reply within one month.

If you are not happy with how we handle your data, please tell us first. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your country.

Security

We use encrypted connections (HTTPS), two-factor authentication on our admin accounts, and access limited to the people who need it.

Children

Visomy is a business service and is not for people under 18.

Changes to this policy

If we make important changes, we will update the date at the top of this page and tell active customers by email.