Terms of service

Last updated: 9 November 2026

These terms are the agreement between you and us when you use Visomy. Please read them before you subscribe. By subscribing or using the service, you accept these terms.

1. Who we are

Visomy is operated by YELLOW OAK (INNOVATION, TECHNOLOGY, ENGINEERING) LIMITED ("we", "us"), a company registered in England and Wales with company number 12406493. Registered office: 565 Green Lanes, London, N8 0RL, United Kingdom. Email: hello@visomy.com.

2. The service

Visomy tracks how AI assistants such as ChatGPT, Gemini and Perplexity answer the prompts you choose, and reports how your brand appears in those answers: visibility, position, sentiment, cited sources, competitors and factual accuracy. What each plan includes is shown on our pricing page at the time you subscribe.

Features marked "early access" are still in development. We may change them or deliver them later than other features. We will tell you before we remove a feature you pay for.

3. Your account

You must be at least 18 years old. If you subscribe for a company, you confirm that you can accept these terms for it. Keep your login details safe and tell us at once if you think someone else has used your account. You are responsible for the activity of the team members you invite.

4. Subscription and payment

  • Plans are billed monthly in advance through Stripe, in the currency shown at checkout.
  • Your subscription renews automatically each month until you cancel it.
  • Prices exclude VAT and other sales taxes. Where tax applies, we add it at checkout.
  • If a payment fails, Stripe tries again and we email you. If payment is still not made after 14 days, we may pause your account until it is.
  • We may change our prices. We will tell you by email at least 30 days before a new price applies to you, and you can cancel before then.

5. Cancellation and refunds

You can cancel at any time. Your plan stays active until the end of the period you have paid for. New customers have a 14-day money-back guarantee on their first payment. The full rules are in our refund and cancellation policy.

6. About AI results

AI assistants give different answers at different times, in different places and to different users. Visomy reports what the assistants answered when we asked them. We work to measure this accurately, but we cannot control what the assistants say, and we do not promise any specific ranking, visibility or business result. Our reports and action plans are guidance. They are not legal, financial or other professional advice.

7. Your data and content

You keep all rights in the brands, prompts and other information you give us, and in the reports we produce for you. You give us permission to use them to provide the service. We may use aggregated, anonymous data that cannot identify you or your clients to improve Visomy and to publish general market research. Our privacy policy explains how we handle personal data. If you are an agency and need a data processing agreement, ask us.

8. Acceptable use

You must not:

  • use Visomy for anything unlawful, or to track prompts that are defamatory, hateful or that break other people's rights;
  • try to get around plan limits, access other customers' data, or disrupt or overload the service;
  • copy, scrape or resell the service, except that Agency plan customers may provide reports to their own clients;
  • use Visomy to build a competing product.

We may suspend or close an account that breaks these rules. Where we can, we will warn you first.

9. Our intellectual property

The Visomy software, website, brand and methods belong to us. These terms give you the right to use the service during your subscription. They do not transfer any ownership to you.

10. Availability and support

We work to keep Visomy available at all times, but we do not promise that it will never be interrupted, for example during maintenance or when an AI provider is unavailable. Support is by email at hello@visomy.com. We usually reply within one business day.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not let us limit.

If you use Visomy for business, we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the amount you paid us in that period.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable. Your statutory rights are not affected.

12. Ending the agreement

You can end the agreement at any time by cancelling your subscription. We can end it with 30 days' notice by email, or straight away if you seriously break these terms. If we end it without a breach on your part, we refund any amount you paid for the period after the end date. When the agreement ends, you can ask us for an export of your reports within 30 days.

13. Changes to these terms

We may update these terms. If a change is important, we will email active customers at least 30 days before it applies. If you do not accept the change, you can cancel before then.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in another country, you also keep the protection of the mandatory laws of your country and can bring a claim in your local courts. Please contact us first so that we can try to solve any problem.

15. Language

We provide these terms in several languages for your convenience. If there is a difference between versions, the English version applies.