Refunds and cancellation
Last updated: 9 November 2026
We want you to try Visomy without risk. This policy explains when you can get your money back and how cancellation works.
14-day money-back guarantee
If you are a new customer, you can ask for a full refund of your first payment within 14 days of that payment, for any reason.
- Email hello@visomy.com from the email address you used at checkout, or tell us that address in your message.
- We refund the full amount to the card or payment method you used. Your bank usually shows the refund within 5 to 10 business days.
- Your subscription ends when we make the refund.
- The guarantee applies once per customer or organisation, to the first payment of the first subscription.
Cancelling after 14 days
You can cancel at any time. Use the "Manage subscription" link at the bottom of our website, or email us. Your plan stays active until the end of the billing period you have already paid for, and we do not charge you again.
We do not give refunds for part of a billing period, or for later months that you did not use.
Changing your plan
To move to a bigger or smaller plan, email us. A move to a bigger plan starts straight away and Stripe charges the difference for the rest of the current period. A move to a smaller plan starts at the next billing date.
If something goes wrong
If we charged you by mistake, charged you twice, or the service did not work for a long period because of a fault on our side, contact us. We will correct the charge or give a fair refund or credit. This does not affect your legal rights.
Please contact us before you ask your bank for a chargeback. We usually solve billing problems within one business day.
Your legal rights as a consumer
If you buy as a consumer (not for a business) in the UK or the EU, you have a legal right to cancel within 14 days of the contract start. Our money-back guarantee gives you a full refund in that period, so it covers this right and gives you more than the law requires.
Contact
Email hello@visomy.com.